Returns & Exchange Policy
Every piece curated by Thrift Waly is a unique, one-of-a-kind vintage treasure. Please review our policy and guarantees below.
Due to the unique, one-of-a-kind nature of pre-loved and vintage archival garments, all sales are final. We do not offer returns, exchanges, or refunds for buyer's remorse, incorrect sizing, or change of mind once an order has been confirmed.
- Exact Seam Measurements: Every garment is measured flat in centimeters so you can compare dimensions directly against your existing wardrobe before purchasing.
- High-Definition Inspection: Unaltered, detailed photography highlights garment texture, tags, hardware, and any distinctive patina or wear.
- Transit & Fulfillment Safeguards: In the rare event that an item arrives materially damaged in transit or significantly misdescribed, reach out to us within 48 hours of delivery at concierge@nova-archive.com.
Every piece curated by Thrift Waly is authenticated through rigorous physical inspection of material composition, tag typography, serial numbers, hardware engravings, and stitch signatures.
We offer an unconditional 100% lifetime financial guarantee on the authenticity of every piece sold through our platform. If any piece is verified inauthentic by a recognized authenticator, we will issue a complete refund immediately.
Our concierge team is available to assist with additional flat measurements, garment close-ups, or styling advice prior to checkout. Contact us at concierge@nova-archive.com.